Customer Case Study

UnEarthedCandles.com

By Catherine, July 23, 2020

Ablestar speaks to UnEarthedCandles.com to learn how our Shopify app makes their bulk product edit & sync process quick and easy.

About The Business

UnEarthedCandles.com manufacture candles with Advanced Fragrance Technology® – allowing them to make the most highly scented candles on the market today. Their candles scent up to 4,000 square feet of open space.

Selling both B2C and B2B via their online store, hosted with Shopify, they have a significant inventory with many product variants and constantly changing stock.

The Problem They Faced

With a large product catalog, editing inventory was proving an incredibly time-consuming task for UnEarthedCandles.

When it came to bulk edits, changing as little as one word within the description or product name, across a small inventory of products could take many hours.

Beyond the effort and time taken to manually edit products, when working methodically through a large inventory list, simply locating each product was a challenge…

“You don’t always get to hit the back button and end up at the same product you were working on, ready to just to click to the next product. You often have to scroll down the page to get back to where you left off each time. Multiply that times the number of products you have to edit and it can turn into, literally, days or even weeks of editing. Heaven forbid you have multiple edits to each product!”

Lisa Clark, UnEarthedCandles.com
Unearthed Candle, Portofino Caligo, a candle in a glass jar, set against the backdrop of a blue sea and steep rocky cliffs with colourful Italian houses and boats.

The Sweet Smell Of Success

In dire need of a solution, Lisa Clark of UnEarthedCandles turned to the Shopify App Store.

On discovering the listing for Bulk Product Editor & Sync, at first her expectations were modest.

She thought, at best, that she might find something which enabled her see all titles and descriptions in a spreadsheet, and hoped that at as a result, she would at least be able to eliminate the page-load and scrolling.

When I realised that you could replace something within the description, for multiple products – in one inquiry – I thought, “No way, it has to be saying something else.” I was absolutely floored when I learned it did exactly that.

Lisa Clark, UnEarthedCandles.com

An Easier Bulk Product Edit & Sync Process

Regular users of the Bulk Product Editor & Sync, UnEarthedCandles have enjoyed the boost in productivity that the app has provided.

For Lisa Clark, the best part of the experience was gaining at least a full day back within her unbelievably busy schedule.

It was like I suddenly had ten people working for me – and none of them were capable of making mistakes in the product changes required!

Lisa Clark, UnEarthedCandles.com

We’re delighted to hear that our most popular app, Bulk Product Editor and Sync is proving so helpful to UnEarthedCandles.com, and wish them many more valuable hours of reclaimed time in the future!